Samantha Ambrogio
2024.09.03
Will never use again!!! The worst customer service ever. Majority of staff are snarky and condescending. Straight out mean and nasty. Staff refused to let us speak to upper management re serious customer service issue.
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Benjamin H.
2024.08.25
This company was used as a shuttle service for a large car event going on in CT. On the first day, the smaller coach bus I rode on was great. Very clean, and the driver was a great guy. On day two, the large coach bus we took in the morning had a strong sewage smell in the back. It made the ride unbearable. I'm not sure if it was an issue with the onboard bathroom or ventilation, but that was unacceptable. The floor was also filthy and it was only 8:30 in the morning. Then, going back to the parking lot later in the day, it was the same thing but not as strong. I gave two stars because of the good bus experience on the first day. To anyone considering using a large coach bus from this company, you have been warned.
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Reply from Elite Limousine of Connecticut2024.08.26
Hello Benjamin,Thank you for sharing your feedback. We truly appreciate your understanding as we were the primary transportation provider for the Dream Ride event over the weekend. It was an incredible event, and we were honored to safely and promptly transport over 8,000 attendees across 17 shuttles and buses over the three-day period.Given the nature of the event, many of our pickup and drop-off locations were in gravel and dirt areas, and much of the event itself took place on grass and gravel. While the beautiful, dry weather was a blessing, it also presented some challenges in terms of keeping our buses clean as we operated for 14 hours each day.Regarding the issue with the septic systems, the event had contracted a vendor to pump out the buses and on-site facilities early in the morning to prevent any issues. Unfortunately, there was a delay in their arrival, which did cause some discomfort on your bus. Please know this is not typical of our service, and we are already working to ensure this does not happen again at future events.We hope this clarifies the situation and that we will have the opportunity to serve you again next year under improved conditions.
Joann Heerman
2024.08.20
We rented a party bus for this past Saturday, August 17, 2024. It was horrible. The a/c didn't work and worse was the bathroom. It was dirty and did not work. I specifically requested a bus with a bathroom not for convenience but because one of our life long friends is battling terminal cancer. The communication with this company has been not helpful and truthfully the last person I spoke to was rude and didn't listen to a work I said. They lied when I sent pictures from the communication I had prior to Saturday. First, it was they didn't know who I was speaking to but today they referred to him by name. The bus that was sent was was not on their website. Come to find out that the bus we paid alot of money for was used to shuttle people around Stamford. Had constant a/c problems and was told not to use the bathroom. Very upsetting.
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Scott Mullaley
2024.07.22
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Melissa Stewart
2024.05.27
Elite limo had amazing customer service from the staff on the phone to our driver George. Professional and attentive every step of the way. Rented a 20 passenger bus for prom, vehicle was clean, safe, and everything we hoped it would be. Highly recommend!
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Reply from Elite Limousine of Connecticut2024.05.30
Thank you for your 5 Stars Melissa. We appreciate it greatly!
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Nik D
2024.03.24
I cannot speak for the company but I was on a group trip that left CT and went to a State 5 hours away. The driver drove recklessly to and fro this included but not limited to speeding, riding on the tails of cars, driving to close to guard rails, crazy sudden stops from speeding, not staying in the lane, running over the shoulder rumble strip, and colliding into a car and driving off. This 60 passenger vehicle being driven recklessly left me extremely car sick, anxious, nervous, and never wanting to be in another bus of any sorts. I am sitting at home extremely messed up physically and mentally. This driver is an unsafe person.Oh and to add Saturdays driving conditions leaving Connecticut was extreme with wind and rain. Our driver drove with foggy windows and could not figure if cool air or heat would fix the problem. So he kept driving and wiping and or driving and pulling over but not long enough to fix the problem. This went on for 5 hours. Honestly scary and horrific does not begin to describe my experience. The extreme temperatures added to the discomfort of this trip.
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Wise Kenny
2024.03.19
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Reply from Elite Limousine of Connecticut2024.03.22
Thank you Wise Kenny!
Klynn Hunter
2024.01.16
Our Driver MannyI would like to comment on him being so very professional and more over very safety conscious. I was impressed how pleasant and calm his demeanor was. Thank you Manny
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Reply from Elite Limousine of Connecticut2024.01.16
Thank you for your kind words about Manny. We will be sure to pass your message to him. Also many thanks for your 5 Star Review!
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Ourania Bletsas
2023.11.21
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Reply from Elite Limousine of Connecticut2023.11.23
Thank you for your 5 Star Review! We look forward to working with you again.
Steve
2023.11.19
Our experience was excellent Our driver Larry Lucky was outstanding. Thank you Larry!!!
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Reply from Elite Limousine of Connecticut2023.11.23
We will let Larry know your kinds words!
Carol Bona
2023.11.10
Reserved a car for a wedding and they filled my spot without eating without even checking with me.
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Reply from Elite Limousine of Connecticut2023.11.10
Carol unfortunately i think you have us confused with another company. Reservations for any special Occasion are made with a deposit and vehicles are set aside at the time of deposit. There is no record at all of you in our system.
MOHIBUL CHOWDHURY
2023.10.19
Always square, best of best I loved their service.Excellent excellent
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Reply from Elite Limousine of Connecticut2023.11.23
Thank you! We appreciate you taking the time to leave a review!
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Steve McCracken
2023.10.18
We used a Sprinter van from Elite Limo for a one-way trip on our wedding day. They were easy to work with and provided the service for a great price. Communication with the driver was very easy and he was understanding when we were unexpectedly delayed taking photos. They're a great choice if you need to hire a party bus.
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Reply from Elite Limousine of Connecticut2023.11.23
Those little Sprinters are the talk of the town. Thank you letting us be a part of your lucky day!
Restoration work
2023.08.18
Super clean showed up a half hour early professional driver great price super clean and brand new car 100% recommend and use againJust used them again you can track there car if you send your loved one they are always early this is the only company ill use
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Reply from Elite Limousine of Connecticut2023.11.23
Thank you for taking the time to tell us about your experience.
Chris Srtredeyredkey
2023.07.03
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Reply from Elite Limousine of Connecticut2023.11.23
We are sorry we didn’t meet all your expectations. Please reach out to us to let us know how we can do better.
Maritza Cano
2023.06.13
Completely unprofessional company, staff members are rude and disrespectful to talk to. Highly recommend going with another company.
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Reply from Elite Limousine of Connecticut2023.06.29
Dear S C,We sincerely apologize if you had a negative experience with our company. Providing exceptional customer service is of utmost importance to us, and we regret that you felt our staff members were rude and disrespectful. Our team has always strived to maintain professionalism and treat our customers with respect.We appreciate your feedback and will take it into consideration to improve our services. If you would like to discuss your experience further or provide more details, please feel free to reach out to us directly. We genuinely value your opinion and would like the opportunity to rectify any issues you had.Thank you for considering Gardellas Elite Limousine Service, and we apologize for any inconveniences caused. We hope you will give us another chance in the future to provide you with a truly positive and professional limousine experience.Warm regards,ChristianGardellas Elite Limousine Service
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Tammy B
2023.06.10
Last Friday we had to bury my beloved father out on Long Island. We live in Oxford Connecticut so the trip out to the cemetery was a two hour trip and tons of traffic. Luckily we had Luis as our driver. What a WONDERFUL driver and human being. He was one of the sweetest men we ever met and handled all the traffic with perfection. He’s a great driver. Elite is very lucky to have him. He was so patient with us to as we were a barrel of emotions. I want to thank him for making our pain a much more pleasant experience. I wish I could give ten stars.
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Reply from Elite Limousine of Connecticut2023.06.29
Dear Tammy B,Thank you so much for taking the time to share your experience with Gardellas Elite Limousine Service. We are truly sorry for your loss and extend our deepest sympathies to you and your family.We are thrilled to hear that Luis, our driver, provided exceptional service during such a difficult time. We are incredibly fortunate to have him as a part of our team and will pass along your kind words to him.Your feedback means the world to us, and we are honored to have been able to make your journey a more pleasant experience. Should you ever require our services in the future, please do not hesitate to reach out to us.Warm regards,Gardellas Elite Limousine Service
Mark
2022.12.12
ALWAYS on time !True professionals !!!
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Reply from Elite Limousine of Connecticut2022.12.13
Hi, Mark. We are thrilled to learn that you had a positive experience with us!
Kari Axberg
2022.10.12
Parents with small children - book elsewhere! I’m compelled to write a review after unsafe and unlawful car seat practices.After booking a round trip from CT to the airport, I was told they no longer provide car seats. The new policy is the passenger provides their own car seat and the company “stores” it for your return trip. At the time this felt a little odd, and I should have followed my gut. When the car showed up to pick us up for our return let there was no car seat, even though it was clearly marked on the confirmation. The driver was very lax about it saying I should have brought my own, and it wasn’t a big deal for a 3 year old to travel without appropriate safety in place.It took two contacts (phone and email) to return of my car seat
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Reply from Elite Limousine of Connecticut2022.10.26
I have sent your concerns to the management. We apologize for this inconvenience.